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Server Troubleshooting

Having issues? Start here.

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Quick Checklist

  • Server showing as “Online” in the panel?
  • Using the correct server IP address?
  • Game client updated?
  • Server restarted recently?
  • Any errors in the console?

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Connection Issues

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Can’t Connect to Server

  1. Check server status - Make sure it’s online in your panel
  2. Verify IP and port - Copy the exact IP from your panel
  3. Check game version - Make sure your game client matches the server version
  4. Try restarting - Stop and start the server
  5. Check firewall - Temporarily disable to test if it’s blocking

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Server Shows Offline

  1. Force restart - Stop, wait 30 seconds, then start again
  2. Check resources - Monitor RAM/CPU usage, upgrade if needed
  3. Check console - Look for error messages or crash reports

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Performance Issues

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Server Lag

  1. Check resources - Monitor RAM (should stay below 80%) and CPU usage
  2. Disable unnecessary plugins/mods - Remove or update outdated ones
  3. Optimize world - Clear unused chunks, limit entity spawning
  4. Adjust settings - Lower view distance, optimize tick rate
  5. Upgrade plan - If resources are consistently maxed out

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High Memory Usage

  1. Check RAM usage - Monitor in your panel
  2. Restart regularly - Helps clear memory leaks
  3. Update plugins/mods - Old versions can cause issues
  4. Upgrade RAM - If you’re consistently running out

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Server Crashes

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Frequent Crashes

  1. Check crash logs - Look in console for error messages
  2. Update everything - Server software, plugins/mods, Java version
  3. Check for conflicts - Disable plugins/mods one by one to find the issue
  4. Check resources - Out of memory? Upgrade your plan

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Startup Errors

  1. Check configuration - Verify server.properties and file permissions
  2. Restore from backup - If files are corrupted
  3. Check dependencies - Make sure Java version is compatible
  4. Update server software - Use the latest version

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Game-Specific Guides

Minecraft: Connection issues • Performance • RCON setup Palworld: Server crashes • Xbox errors • Connection help V Rising: Admin setup • Player management • Configuration

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Need More Help?

Still stuck? Contact support with:
  • Your server ID and game type
  • What you’ve already tried
  • Console logs or error messages
Contact us: